Refund policy
RETURNS, REFUNDS AND EXCHANGES
Our returns, refunds and exchanges policy is strictly valid for 30 days from the date of purchase. To minimize any financial loss or undue inconvenience, please contact us before sending any items to us. Please include your name, address, and the relevant GO-MX order number. Please DO NOT send your purchase back to the manufacturer.
To be eligible for a return, refund or exchange:
- The item must be unused, and in the same condition that you purchased it.
- It must be in the original packaging.
- A valid receipt or proof of purchase must accompany the item.
- The item must reach us before the end of the 30 day period.
RETURNS
GO-MX reserves the right to approve or reject a return, or to charge a handling fee based on the product's condition upon return.
A handling fee may be charged on returns and exchanges. The handling fee will total 10% of the order value.
Our products are reasonably suited to the use of motocross riding and are sold new unless specifically stated otherwise. Should a product you have ordered warrant a return, the item will be subject to the eligibility, Refunds or Exchanges policies as stated herein.
Incorrectly ordered products will be refunded or exchanged at management's discretion.
Incorrectly delivered products can be returned and exchanged or refunded at the customer's discretion. GO-MX will cover return shipping on incorrectly delivered products where applicable.
REFUNDS
GO-MX reserves the right to approve or reject a refund request. The sender will receive a notification to confirm receipt of any returned items. Items will be inspected and depending on the outcome of the inspection, the sender will be notified of the approval or rejection of their request.
- Approved requests will be processed as soon as possible via EFT.
- Senders of rejected refund requests can have their goods returned to them at their own expense, or choose to forfeit the items and any monetary values attached to the item.
Refund Exclusions: Sale items are not eligible for a refund.
Late or Overdue Refunds: There is often a time delay before a processed refund is posted to your account, by a financial institution. If you have an overdue refund pending, we suggest checking the status of your refund with your bank. If after checking with your bank, there is evidence that no transaction is pending, please contact us at info@go-mx.co.za.
EXCHANGES
In the case where an item is potentially factory defective, returns will be accepted up to six (6) months from the date of purchase. Once an item is confirmed as defective by a product specialist, GO-MX will replace the item for you, subject to product availability. If the product is no longer available, a refund will be granted or an alternative item to the same value will be offered. Where items are confirmed as factory defective, and a replacement is available, GO-MX will ship the replacement to you, at no extra charge.
SHIPPING
NB: Don't forget to contact us, before returning any items to us.
- All returns, refunds and exchanges should be clearly marked and sent to: GO-MX, 173 Blaauwberg Road, Table View, Cape Town, South Africa 7441. (Please state whether the item you are sending is for refund or exchange.)
- Unless specifically stated otherwise, all shipping costs for returns, refunds and exchanges are for your account. Shipping costs are non-refundable.
Tip: GO-MX recommends using a traceable shipping service with applicable insurance, whenever shipping any items. Failure to do so is at the sender's risk.
GENERAL
It is our goal to provide all our clients with a great quality product and service excellence. In this vein, we will do our utmost to process all returns and requests as quickly and efficiently as possible.